Davis Flachs

  Davis Flachs Sales? I Thought This Was Underwriting! It was the fall of 2019 and I was considering taking a break from college. I still had no idea what field I wanted to go into, so I thought maybe I should shift my focus and find some employment for a year or two. I applied to every position within two hundred miles that had the word “intern” or “trainee” in the title. Within a month, I had found myself gainfully employed by a workman’s compensation company under the title “Insurance Trainee” and promptly sent in my drop out forms to my university. For the first few months, I worked in underwriting. I liked it, but it was quite repetitive with not much interaction outside the company. Sales handed us potential accounts, we analyzed risk, spoke to the client about their needs, then priced the account. Wash, rinse, repeat. Then, March 2020 came around. The pandemic changed everything. Sales had a harder time signing clients, so underwriting was left empty-handed. One day my super...

  Davis Flachs Marketing a Political Campaign At the age of nineteen, I secured a position with Dan Bishop’s congressional campaign. I figured as an “intern” I would be stuffing envelopes at a fold-out table surrounded by dozens of people doing more important things.  This was not the case. I showed up on my first day only to find two cars out front. I walked into the office park in semi-rural Union County, unsure if any of the units were actually occupied. I called the campaign manager. He came out and walked me to the comically small room which was our headquarters.  We spoke for a few minutes, getting to know each other before starting to outline my responsibilities. It turned out I would not be completing trivial tasks such as stuffing envelopes. I would be assisting with event planning and marketing, among other things. By the end of the campaign, I helped plan multiple fundraisers and a parade, and provided key points to focus on which demographics we should target....

How to Crush It In a Customer Success Role DAVIS FLACHS What distinguishes customer success from customer service can be simplified into one word: proactivity . Customer success is about beating the problem to the punch, reaching out and establishing a line of communication before anything even occurs. There are many benefits to this. Instead of an angry customer sending frustrated messages into your help-ticket inbox, the dialogue flows more smoothly, as they already have an email to reply to and whatever knowledge of your customer support system you supplied them. They’re not stuck going in blind, unsure if there even is a person at the end of their request. At the end of the day, low prices and other gimmicks are a great way to sign new customers, but good support is the best way to keep them. Examples of Proper Customer Success Functions That being said, customer success is not just sending one email when they sign up then waiting for a problem to arise. It’s good to keep up a line...